TC Euro Cars will close its doors to the public temporarily in response to the Covid-19 outbreak in Malaysia, while Renault E-Store will still receive online orders.
As announced recently, the majority of vehicle dealerships and aftersales service centres to close to observe the nationwide movement control order. TC Euro Cars (TCEC), the sole franchise holder of Renault vehicles in Malaysia will close its showrooms and service centres from 18 to 31st March 2020.
However, with the availability of the Renault E-Store launched last month, customers can continue to buy or subscribe for a Renault vehicle. From application to payments, customers can complete the entire process online at any time, without ever having to leave their homes. Through the Renault E-Store, customers can select the Renault of their choice, upload their documents and make their payments online at renault.com.my
Furthermore, TCEC is offering the option of door-to-door delivery of each customer’s new or subscribed vehicle, which will be sanitised prior to the handover. However, to exercise extra caution while the country’s movement control order is in place, deliveries will only take place after 1 April 2020.
Although all Renault showrooms and service centres will be closed during the nationwide movement control order from 18 to 31 March 2020, customers who require on-the-spot breakdown assistance will still be supported. Moreover, every TCEC employee still on essential duty will undergo daily health screening to ensure their safety and consequently enhanced peace-of-mind for customers.
For any assistance, TCEC says that its customers can still contact 1800-18-8663 or connect with TCEC via chat, which will be supported by a team working from home Monday – Sunday, 8:00 am – 8:00 pm.
For more information about Renault in Malaysia, visit www.renault.com.my or www.facebook.com/RenaultMalaysia.